Why doesn’t the scanner on my phone recognize the barcode?

To scan tickets or proceed with any level of ticket entry, you will need to select ‘Allow’ when the app prompts you for camera access. Be sure to place the ticket on a flat surface, rather than holding it in your hand, to avoid movement or shaking of the image. Ensure you’re in an area without bright glare. If the barcode is smudged, damaged, or otherwise illegible, please contact New Hampshire Lottery Headquarters at (603) 271-7612, email [email protected], or visit the Lottery main office at 14 Integra Dr in Concord, NH, available Monday – Friday, 8 AM – 4 PM.