How does an account get disabled or closed?

Modified on Tue, 11 Feb at 11:24 AM

An account can be disabled or closed for various reasons: 

  1. Account holder initiated: An account holder contacted our Customer Support Center and requested their account be disabled or closed. The Customer Support Center would have taken steps to fulfill that request.

  2. Self-Exclusion: A player excluded themselves from playing iLottery for a specified period of time or indefinitely.  

  3. Inactive Account: An account that was inactive for more than three years as of March 31 of the current year (review is done annually, starting in 2018) would have been closed.

  4. Suspicion of fraud activity: If an account holder did not respond to requests for account ownership or identification verification documents. Or the account was determined to have violated the Terms and Conditions for this site; therefore, the account has been closed and any funds left in the account may be forfeited.

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